Policies at SOA Co.
At SOA Co. Books, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!
Returns
You may return part or all of your order within 14 days of the delivery date for a full refund. The refund will cover the cost of the books returned plus initial shipping costs to compensate for the return shipping. Return postage is to be covered by the sender. To ensure your package is returned correctly please include the return slip included at the bottom of your paper receipt. Be sure to write the purchase order number prominently on the slip and the packaging.
Order Information
Our online store is powered through our third-party partner BookShop.org. We do not have access to any of your order information or to their systems so if you have an issue with your order we won't be able to help you out. Please send your inquiries to orders@bookshop.org and they'll be happy to help you out!
Giftcards
Bookshop.org doesn’t accept our gift cards on their platform.
Delivery
Our delivery partners are experiencing extreme delays due to COVID19 and recent events. We ask that you please allow at least three to six weeks for your order to arrive. We appreciate your patience during this time!
Missing Items
If you haven't received your full order, our distributor has an immediate release policy. This means, if you order three books and two are ready for shipping, they will be shipped immediately. The third book will ship once the stock is replenished.
Backorder Availability
Your order has been processed through our book distributor. If the book is in stock, it will ship in two to three business days. If not, the distributor has to wait for the book to be replenished. Given the volume (100,000+) of interest in the same books at the same time + COVID19 staffing restrictions on printing companies, fulfillment has been severely delayed. Unfortunately, we do not have a timeline on when the books will be replenished as we are not alerted when inventory is restocked.
No response
We are a team of one. We receive many messages, calls, and emails every single day. We’re doing our best to keep up with the volume of inquiries so please allow us up to 72 hours to respond. Please do not double email us if you haven’t heard back from us. We saw your message and are working very hard to respond.